Friday, December 30, 2011

Well, I think we'll let the dust settle.

I know that you have been wondering where I have been.

Well, I am here to tell you that this past week has been my private roller coaster ride through Hell, compliments to Dell Computing.

I understand that one needs to suffer for their art, but really, I'm paying them, so why am I the one suffering?

It started out with the "FakeRean" trojan, which launched a horrible worm virus.  Let me say this that if get my hands on the developer of this horrible pc virius that I will single handedly wring the life, and after life, out of them.

So I called Dell, because when I bought my latest PC fom them they had this deal that gave me three years of US Based Tecnological Support for $50.  And I hate talking to "These eze J I M M Y, howl may I help you," from Banaglore.

Well the paid support didn't work.  They had a ten minute maximum wait time and each call into them had a wait time of 30 to 60 minutes.  Hell!  I could get the folks in Bangalore faster than the service I was paying!

Not only was I on wait - which just pisses people off - but was I was forced to listen to Dell's hold recording that reminded me that "most issues can be solved by rebooting your computer" or "Visit for technical support!"  these two messages rotated every 30 seconds. 

Do the ass clowns at Dell not understand that if someone is calling, it may not a be as simple as shutting down and rebooting it?  What kind of fucking asshole leaves that on the hold message.

I'll tell you: the assholes who sell you a premium service package and then don't give a rats ass if you call, but if you, they want you to hang up the phone, that's who.

Reader, I was steaming.

After 30 minutes on hold (for guarenteed 10 minute service) one too many times, I - you will be hard pressed to imagine this, but - I lost it.

What did I do? 

I went postal on their asses, and let's say that I expelled all of the terrible pent up ions in my soul from this whole God damned year.

I acknowledge that it sounds crazy, but everyday for the past week they have been guarenteeing me that everything was back to normal, despite things not working correctly.

Evidently something I said (could have been "lawyer" or "fraud") put the fear of God into their lives and they got on the ball today.

So we are now at a point where where the PC should work flawlessly. 

We'll see.

I'm not holding my breath.

But next machine is a MAC.


  1. Ouch! I got one of the earlier Windows Vista machines, so I'm joining the Apple cult next time too.